Defining FTP Settings

If you are a user of Thru that needs to access the platform via an FTP client, the following information should help.

Thru's FTP platform will allow you to log into your site using FTP protocol.


SFTP\FTPSClient Configuration Information

Supported TLS Ciphers

TLS 1.3

TLS_AES_256_GCM_SHA384

TLS_CHACHA20_POLY1305_SHA256

TLS_AES_128_GCM_SHA256 

 

TLS 1.2 

TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384

TLS_DHE_RSA_WITH_AES_256_GCM_SHA384 

TLS_ECDHE_RSA_WITH_CHACHA20_POLY1305_SHA256 

TLS_DHE_RSA_WITH_CHACHA20_POLY1305_SHA256 

TLS_DHE_RSA_WITH_AES_256_CCM_8 

TLS_DHE_RSA_WITH_AES_256_CCM 

TLS_ECDHE_RSA_WITH_ARIA_256_GCM_SHA384

TLS_DHE_RSA_WITH_ARIA_256_GCM_SHA384

TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256 

TLS_DHE_RSA_WITH_AES_128_GCM_SHA256 

TLS_DHE_RSA_WITH_AES_128_CCM_8 

TLS_DHE_RSA_WITH_AES_128_CCM 

TLS_ECDHE_RSA_WITH_ARIA_128_GCM_SHA256 

TLS_DHE_RSA_WITH_ARIA_128_GCM_SHA256 

TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384 

TLS_DHE_RSA_WITH_AES_256_CBC_SHA256

TLS_ECDHE_RSA_WITH_CAMELLIA_256_CBC_SHA384 

TLS_DHE_RSA_WITH_CAMELLIA_256_CBC_SHA256 

TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256 

TLS_DHE_RSA_WITH_AES_128_CBC_SHA256 

TLS_ECDHE_RSA_WITH_CAMELLIA_128_CBC_SHA256 

TLS_DHE_RSA_WITH_CAMELLIA_128_CBC_SHA256

TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA 

TLS_DHE_RSA_WITH_AES_256_CBC_SHA 

TLS_DHE_RSA_WITH_CAMELLIA_256_CBC_SHA 

TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA 

TLS_DHE_RSA_WITH_AES_128_CBC_SHA 

TLS_DHE_RSA_WITH_CAMELLIA_128_CBC_SHA 

TLS_RSA_WITH_AES_256_GCM_SHA384 

TLS_RSA_WITH_AES_256_CCM 

TLS_RSA_WITH_AES_256_CCM_8 

TLS_RSA_WITH_AES_128_GCM_SHA256 

TLS_RSA_WITH_AES_128_CCM_8 

TLS_RSA_WITH_AES_128_CCM 

TLS_RSA_WITH_ARIA_128_GCM_SHA256 

TLS_RSA_WITH_CAMELLIA_128_CBC_SHA256 

TLS_RSA_WITH_AES_256_CBC_SHA 

TLS_RSA_WITH_CAMELLIA_256_CBC_SHA 

TLS_RSA_WITH_AES_128_CBC_SHA 

TLS_RSA_WITH_CAMELLIA_128_CBC_SHA 

TLS 1.1 

TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA 

TLS_DHE_RSA_WITH_CAMELLIA_256_CBC_SHA 

TLS_DHE_RSA_WITH_AES_256_CBC_SHA

TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA

TLS_DHE_RSA_WITH_AES_128_CBC_SHA

TLS_RSA_WITH_AES_256_CBC_SHA 

TLS_DHE_RSA_WITH_CAMELLIA_128_CBC_SHA 

TLS_RSA_WITH_CAMELLIA_256_CBC_SHA 

TLS_RSA_WITH_AES_128_CBC_SHA 

TLS_RSA_WITH_CAMELLIA_128_CBC_SHA 

 

TLS 1.0

TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA

TLS_DHE_RSA_WITH_AES_256_CBC_SHA 

TLS_DHE_RSA_WITH_CAMELLIA_256_CBC_SHA

TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA 

TLS_DHE_RSA_WITH_AES_128_CBC_SHA 

TLS_DHE_RSA_WITH_CAMELLIA_128_CBC_SHA 

TLS_RSA_WITH_AES_256_CBC_SHA 

TLS_RSA_WITH_CAMELLIA_256_CBC_SHA 

TLS_RSA_WITH_AES_128_CBC_SHA 

TLS_RSA_WITH_CAMELLIA_128_CBC_SHA 

SFTP and FTPS access requires IP address whitelisting with us before a connection can be accepted.

To configure your FTP client to connect to Thru, refer to the following information:

  • Host: Depending on which global region is being used, one of the following will be entered.

    • ORD1-FTP.thruinc.net – Chicago (50.56.9.35)

    • HKG-FTP.thruinc.net – Hong Kong (119.9.69.115)

    • LHR-FTP.thruinc.net – London (212.100.245.147)

    • SYD-FTP.thruinc.net – Sydney (119.9.2.36)

    • Trial-FTP.thruinc.net – For Demo and Trial sites in Europe (212.100.245.157)

    • US-FTPSBX.thruinc.net – For Demo and Trial sites in US (23.253.192.70)

    • Hosts for customers subscribed to OptiSPEED

      • optispeed-sftps.thruinc.net – US sites

      • optispeed-sftps-uk.thruinc.net – Europe sites

      • ! OptiSPEED only supports Passive FTP

  • Protocol: Select your secure FTP preference

  • Encryption: Require explicit FTP over TLS

  • Logon Type: Select your preference

  • User: The user is a combination of Thru site portal URL / username (typically an email address)

    • Example: demo.thruinc.net\example@ftpuser.com

  • Password: The password is the same one used for Thru portal authentication.

Example:

Network Firewall Considerations

Egress connections to Thru FTP services may need to be enabled on a corporate firewall.

If the error "The server rejected SFTP connection, but it listens for FTP connections" appears after attempting the authenticated connection. It is most likely that the Thru FTP host has to be added to the firewall whitelist.