Defining FTP Settings
If you are a user of Thru that needs to access the platform via an FTP client, the following information should help.
Thru's FTP platform will allow you to log into your site using FTP protocol.
SFTP\FTPSClient Configuration Information
Supported TLS Ciphers
TLS 1.3
TLS_AES_256_GCM_SHA384
TLS_CHACHA20_POLY1305_SHA256
TLS_AES_128_GCM_SHA256
TLS 1.2
TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384
TLS_DHE_RSA_WITH_AES_256_GCM_SHA384
TLS_ECDHE_RSA_WITH_CHACHA20_POLY1305_SHA256
TLS_DHE_RSA_WITH_CHACHA20_POLY1305_SHA256
TLS_DHE_RSA_WITH_AES_256_CCM_8
TLS_DHE_RSA_WITH_AES_256_CCM
TLS_ECDHE_RSA_WITH_ARIA_256_GCM_SHA384
TLS_DHE_RSA_WITH_ARIA_256_GCM_SHA384
TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256
TLS_DHE_RSA_WITH_AES_128_GCM_SHA256
TLS_DHE_RSA_WITH_AES_128_CCM_8
TLS_DHE_RSA_WITH_AES_128_CCM
TLS_ECDHE_RSA_WITH_ARIA_128_GCM_SHA256
TLS_DHE_RSA_WITH_ARIA_128_GCM_SHA256
TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384
TLS_DHE_RSA_WITH_AES_256_CBC_SHA256
TLS_ECDHE_RSA_WITH_CAMELLIA_256_CBC_SHA384
TLS_DHE_RSA_WITH_CAMELLIA_256_CBC_SHA256
TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256
TLS_DHE_RSA_WITH_AES_128_CBC_SHA256
TLS_ECDHE_RSA_WITH_CAMELLIA_128_CBC_SHA256
TLS_DHE_RSA_WITH_CAMELLIA_128_CBC_SHA256
TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA
TLS_DHE_RSA_WITH_AES_256_CBC_SHA
TLS_DHE_RSA_WITH_CAMELLIA_256_CBC_SHA
TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA
TLS_DHE_RSA_WITH_AES_128_CBC_SHA
TLS_DHE_RSA_WITH_CAMELLIA_128_CBC_SHA
TLS_RSA_WITH_AES_256_GCM_SHA384
TLS_RSA_WITH_AES_256_CCM
TLS_RSA_WITH_AES_256_CCM_8
TLS_RSA_WITH_AES_128_GCM_SHA256
TLS_RSA_WITH_AES_128_CCM_8
TLS_RSA_WITH_AES_128_CCM
TLS_RSA_WITH_ARIA_128_GCM_SHA256
TLS_RSA_WITH_CAMELLIA_128_CBC_SHA256
TLS_RSA_WITH_AES_256_CBC_SHA
TLS_RSA_WITH_CAMELLIA_256_CBC_SHA
TLS_RSA_WITH_AES_128_CBC_SHA
TLS_RSA_WITH_CAMELLIA_128_CBC_SHA
TLS 1.1
TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA
TLS_DHE_RSA_WITH_CAMELLIA_256_CBC_SHA
TLS_DHE_RSA_WITH_AES_256_CBC_SHA
TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA
TLS_DHE_RSA_WITH_AES_128_CBC_SHA
TLS_RSA_WITH_AES_256_CBC_SHA
TLS_DHE_RSA_WITH_CAMELLIA_128_CBC_SHA
TLS_RSA_WITH_CAMELLIA_256_CBC_SHA
TLS_RSA_WITH_AES_128_CBC_SHA
TLS_RSA_WITH_CAMELLIA_128_CBC_SHA
TLS 1.0
TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA
TLS_DHE_RSA_WITH_AES_256_CBC_SHA
TLS_DHE_RSA_WITH_CAMELLIA_256_CBC_SHA
TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA
TLS_DHE_RSA_WITH_AES_128_CBC_SHA
TLS_DHE_RSA_WITH_CAMELLIA_128_CBC_SHA
TLS_RSA_WITH_AES_256_CBC_SHA
TLS_RSA_WITH_CAMELLIA_256_CBC_SHA
TLS_RSA_WITH_AES_128_CBC_SHA
TLS_RSA_WITH_CAMELLIA_128_CBC_SHA
SFTP and FTPS access requires IP address whitelisting with us before a connection can be accepted.
To configure your FTP client to connect to Thru, refer to the following information:
Host: Depending on which global region is being used, one of the following will be entered.
ORD1-FTP.thruinc.net – Chicago (50.56.9.35)
HKG-FTP.thruinc.net – Hong Kong (119.9.69.115)
LHR-FTP.thruinc.net – London (212.100.245.147)
SYD-FTP.thruinc.net – Sydney (119.9.2.36)
Trial-FTP.thruinc.net – For Demo and Trial sites in Europe (212.100.245.157)
US-FTPSBX.thruinc.net – For Demo and Trial sites in US (23.253.192.70)
Hosts for customers subscribed to OptiSPEED
optispeed-sftps.thruinc.net – US sites
optispeed-sftps-uk.thruinc.net – Europe sites
! OptiSPEED only supports Passive FTP
Protocol: Select your secure FTP preference
Encryption: Require explicit FTP over TLS
Logon Type: Select your preference
User: The user is a combination of Thru site portal URL / username (typically an email address)
Example: demo.thruinc.net\example@ftpuser.com
Password: The password is the same one used for Thru portal authentication.
Example:
Network Firewall Considerations
Egress connections to Thru FTP services may need to be enabled on a corporate firewall.
If the error "The server rejected SFTP connection, but it listens for FTP connections" appears after attempting the authenticated connection. It is most likely that the Thru FTP host has to be added to the firewall whitelist.