Viewing Activity History
In Salesforce, all of your Thru Emails will automatically be recorded in the database. This chapter will explain how you can track a Thru Email's activity in the Activity History.
To view activity history:
- Select one of the following tabs:
- Click a specific account, contact, case, lead, or opportunity to view that particular history.
- Click the subject of a Thru email to view details including a tracking number, attachments, and other basic data.
- To see if the attachments were downloaded, click on Message Receipt.
- The Message Receipt window opens.
- Select which recipients you would like to see or you can select to see them all. The same option is available with the attached files.